Return Policy In-Store: ALL SALES FINAL! Per the contract agreement you signed at time of purchase.
Deposits: All deposits are non-refundable and non-transferrable as agreed to in the contract that you signed at time of leaving a deposit. We do not refund security deposits because we have taken the dress of your choice off of the showroom floor, losing time and opportuity to sell to another client. There are no refunds on special orders of any kind. Manufactueres and designers do not allow cancellations or refunds of any sort. This is industry standard, no exceptions. *** We offer free 60 - 90 day layaway payment options, should you fail to pay your full balance of any kind within 60 days you will be charged a $50 monthly fee to continue keeping your dress on layaway. Should you fail to make your final payment and not contact us to extend your layaway, your deposit and gown will be forfieted. No exceptions.
Return and Exchange Policy For Online Clients:
Due to the nature of the garments and other items being sold, we do not accept any returns, exchanges, or cancellations after the you have placed your order. Your dress is often ordered from the manufacturer, and therefore, cannot be returned. Please be sure to measure carefully; you are responsible for selecting your own size. A measuring guide to use as a reference may be found by clicking the size chart. We inspect every dress that comes through us to check for any defects or damages, however, in the event the dress arrives to you in a damaged condition contact us by email at firstname.lastname@example.org within 48 hours of receiving your dress and we can arrange to send a return authorization for the damaged dress and send you a replacement dress or issue a merchandise credit if a replacement is unavailable. The damaged dress must be returned in unworn condition with all tags and labels still intact and must be returned before your event date. Please note, should a dress be shipped to you beadwork, clasps and threads can become loose in transit. Due to the fragile nature of things being hand done and so forth. This is not considered damaged or defective in anyway. Clearance gowns are sold AS IS, no returns or exchanges for any reason. Our clearance dresses could be priced lower due to missing beadwork or damages from being tried on. Please ask prior to purchase.
Corona Virus Update On Returns: Our manufacturers will not take returns, no exceptions. Therefore we are unable to accept returns of any kind as well. Our contracts in store and on our website policies, it does clearly indicate all sales final, which was agreed at time of purchase. We are a specialty store, this is the industry standard.