Return Policy In-Store: ALL SALES FINAL! Per the contract agreement you signed at time of purchase.
Deposits: All deposits are non-refundable and non-transferrable as agreed to in the contract that you signed at time of leaving a deposit. We do not refund security deposits because we have taken the dress of your choice off of the showroom floor, losing time and opportuity to sell to another client. Most stores require a 60% a deposit, we only charge 30%. Manufactueres and designers do not allow cancellations or refunds of any sort. This is industry standard, no exceptions.
Return and Exchange Policy For Online Clients:
Due to the nature of the garments and other items being sold, we do not accept any returns, exchanges, or cancellations after the you have placed your order. Your dress is often ordered from the manufacturer, and therefore, cannot be returned. Please be sure to measure carefully; you are responsible for selecting your own size. A measuring guide to use as a reference may be found by clicking the size chart. We inspect every dress that comes through us to check for any defects or damages, however, in the event the dress arrives to you in a damaged condition contact us by email at email@example.com within 48 hours of receiving your dress and we can arrange to send a return authorization for the damaged dress and send you a replacement dress or issue a merchandise credit if a replacement is unavailable. Clearance gowns are sold AS IS, no returns or exchanges for any reason. The damaged dress must be returned in unworn condition with all tags and labels still intact.
Corona Virus Update On Returns: Our manufacturers will not take returns, no exceptions. Therefore we are unable to accept returns of any kind as well. Our contracts in store and on our website policies, it does clearly indicate all sales final, which was agreed at time of purchase. We are a specialty store, this is the industry standard.