Sales Policy

In-Store Sales Policy

Purchased From our local Oviedo Boutique: All Sales Final, As Agreed to the Contract Signed at time of purchase. This is industry standard.  We ask that you fully inspect your dress prior to leaving our store with your gown.

Deposits & Payment Plans: All deposits for special orders and or layaways are non-refundable and non-transferrable as agreed to in the contract that you signed at checkout. We offer free 30-60-90 day layaway option, should you fail to pay your full balance within your layaway period you will be charged a $50 monthly fee to continue keeping your dress on layaway. Please note, if you need an extension on your layaway, if you give us a courtesy call with the date you can make a payment or final payment, the $50 fee is waived. All dresses must be paid for within 90 days. Should you fail to make your final payment and not contact us to extend your layaway, your deposit and gown will be forfeited.  We do not refund security deposits because we have taken the dress of your choice off of the showroom floor, losing time and opportunity to sell to another client. If a deposit has been made on a special order, manufacturers and designers do not allow cancellations or refunds of any sort and charge us immediately at time of placing your special order. This is industry standard.

Damages:  Please note dresses are not considered damaged or defective should you rip or tear your garment at your event or beadwork becomes loose or falls off. Our gowns are handmade and fragile in nature, please wear delicately.

Sizing / Measurements:  For our instore customers, we do guarantee the best size based on your measurements. Should you elect a smaller size than suggested, you will be responsible for the sizing error. 

Alterations: Nearly every dress will require alterations to get a perfect fit. Dresses are made to a standard measurement, based on the manufacturer’s size chart, and can then be altered to fit you. Please choose the largest size based on your largest measurement and the size chart. Dresses can almost always be taken in to fit you, but letting dresses out is never as easy. When selecting your prom dress size, please remember that alterations, especially a hem and taking up straps, are to be expected. Also, please be aware that all sizes are US sizes. *Please note we are not responsible for alterations. If you are local to our area, we can suggest local alteration’s / seamstresses that have great reputations however, it is ultimately up to you whom you prefer to use. When shopping in-store with us, we strive to assist you in finding a gown that requires minimal alterations in or will order the best size on your behalf to save you money. Several of our dresses due have adjustable straps and corset backs reducing alterations needed.

 
Clearance/Mark Downs: All Sales Final, Sold as Is.  At times the item on sale online maybe slightly cheaper than in-store, this is due to the overhead of having a staff member assist you as well as standard overhead. A clearance and or sale prices reflect ONLY the stock piece we have in the store and not on new special orders. All special orders with the designer / manufacturer will be full price.

In Store Pricing: In store pricing maybe slightly higher than internet pricing due to overhead. Internet is strictly for the client that does not require a full service boutique. However, we do our very best to off-set the in-store price by offering free professional garment bags on all full priced dresses purchased in-store, free sizing, free merch while supplies last, free payment plan options, free prom dress registry from our boutique and a steam out.